Help
Support
Coloramus support · Antonio Budiselic
Need help with the game, a leaderboard score, your Player ID, account deletion or another issue?
Contact
Email 
and include:
- what happened
- your device/platform
- your Coloramus Player ID from Settings, if the issue concerns online data or deletion
Common fixes
- Leaderboard unavailable: check your internet connection and try the online feature again. Coloramus automatically reconnects when online services become available.
- Sound or vibration: review the Feedback section in Settings.
- Rewarded ad unavailable: check your internet connection and privacy choices, then try again. Ads can also be temporarily unavailable from the ad network.
- Premium not recognized: open Settings and use Restore Purchases while signed in to the same App Store / Google Play account used for the purchase. On Android, connect to the internet so Coloramus can verify the purchase with Google Play. A pending payment does not unlock Premium. If verification is temporarily unavailable, retry later; do not buy the same product again to resolve a verification error.
- Google or Apple sign-in: check your internet connection and try again. Apple sign-in is offered only on Apple platforms; Android uses Google sign-in.
- Nickname: your Coloramus nickname is the public in-game identity used instead of your first and last name. Use the menu beside another player's leaderboard entry to report an inappropriate nickname or hide that player locally. Hidden players can be shown again from the leaderboard. For a nickname restriction or report-review question, contact support with your Player ID; never send a password or purchase token.
- How to play: open Settings → Tutorial.
- Delete online data: use Settings → Delete account & online data, or follow the external deletion instructions below.